National Customer Experience Manager
Job Details:
-
Position number:expr3ss_1525
-
Business unit:Vehicle Glass
-
Location:Padstow, NSW
-
Work Type:Full Time
Are you wanting to work for an organisation that values their
people, invests in communities, is passionate about diversity and
inclusion, and has a commitment to our environment? If this sounds
like you, then we have your next opportunity. Key Points Newly
created role to support business growth Flexible working options
including hybrid working arrangements A fantastic opportunity for
career growth and personal development The Role The National
Customer Experience Manager is responsible for the management and
the delivery of best practice customer experience strategies within
our AutoGlass Division, with the purpose to delight our customers
from the moment they engage with our Service Centres. The National
Customer Experience Manager will achieve this by delivering
operational efficiency through the development and implementation
of effective processes, procedures & systems. Key duties and
responsibilities include: Utilise both innovative and best practice
customer experience strategies to maximise customer satisfaction
Identify and implement solutions to improve the customer journey
Monitor, review and enhance the customer service standards across
the AutoGlass division Lead, develop, and inspire the centralised
customer experience team Oversee our customer satisfaction and
facilitate key account reporting and strengths and opportunities
Inter/intrastate travel required on a business needs basis The
Perks OBrien is committed to giving you fantastic benefits, a
platform for development and working with you to grow your career.
To support this, we offer: Flexible working including hybrid
working arrangements and ability to work from corporate Head
Office, Service Centres and other OBrien locations nationally
Ongoing reward and recognition programs Ongoing learning and
development opportunities Community service/volunteering leave and
giving back opportunities Employee discounts with OBrien services
and our corporate partners What we are looking for At OBrien we are
Caring, Collaborative, Genuine and Driven. We call this our DNA,
and its what we look when finding and growing our team members. If
you fit the DNA, youll fit here. In conjunction we are needing
someone with: 5+ years related experience (automotive industry
experience highly desirable but not required) Demonstrated strong
leadership and coaching experience Proven ability to drive change
across multiple and varied business units/locations/divisions
Highly developed stakeholder engagement, influencing, and
presenting skills Strong IT skills in particular MS Office Suite
(Excel, PowerPoint, etc.) Build a career with OBrien! Apply now! As
part of Belron, the world's leading glass specialists operating in
35 countries, O'Brien put our customer at the heart of everything
that we do. We serve more than 300,000 Customers each year, 24
hours a day, 7 days a week, 365 days a year. We are a highly
successful business, and we need talented people like you to keep
us strong. We strive to create a work experience where you can be
yourself, achieve great things and feel inspired. A workplace where
you can be your best you. OBrien is an equal opportunity employer.
We celebrate diversity and are committed to create an inclusive
environment for all employees. Our goal is to be a diverse
workforce that is representative of the communities we serve. If
you dont quite meet all of the criteria but feel like you could
make a difference at OBrien, get in touch.
Apply now