Senior Customer Service Expert
Job Details:
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Position number:expr3ss_1509
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Business unit:Vehicle Glass
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Location:Unavailable
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Work Type:Full Time Lambton, NSW
Are you wanting to work for an organisation that values their
people, invests in communities, is passionate about diversity and
inclusion, and has a commitment to our environment? Due to company
growth, OBrien Glass have an exciting opportunity for you to begin
or continue your career within the Auto Glass industry by joining
our Lambton AutoGlass Service Centre as a Customer Experience
Leader! We are looking for someone with the appropriate skills &
attributes that can assist our Service Centre Manager run one of
our bigger Service Centres in Australia. Ideally someone that is
career driven, on their way up, motor vehicle industry experience
is highly regarded! Hours: 8.00am - 4.00pm Days: Monday - Saturday
roster (OT will be applicable) The Role: Our Lambton AutoGlass
Service Center is seeking a highly-motivated, enthusiastic and
passionate Customer Service Expert to lead customer service and
focus on delivering a first class service to our new and existing
customers. Key duties and responsibilities include: Lead customer
service and support the day to day running of the Service Centre
Provide first class service to all customers using your amazing
people and communication skills Keep customers appraised of
delivery lead-time Undertake repair inspections, converting repairs
to sales where appropriate Raise Job Authorities and invoices by
utilising Service Centre computer system What we are looking for At
OBrien we are Caring, Collaborative, Genuine and Driven. We call
this our DNA, and its what we look when growing our teams. If you
fit the DNA, youll fit here. In conjunction we are needing someone
with: A true passion for delivering customer service excellence
Motor vehicle industry experience is highly regarded! Experience in
managing/leading teams in a busy environment Confident, engaging
approach and a natural ability to communicate Resilienceand the
ability to work in a complex and changing environment Outstanding
verbal and written communication skills Excellent self organisation
and time management skills Related Industry experience (automotive
industry experience highly desirable but not required) Demonstrated
strong leadership and coaching experience Highly developed
stakeholder engagement, influencing, and presenting skills Strong
IT skills in particular MS Office. The Perks OBrien is committed to
giving you fantastic benefits, a platform for development and
working with you to grow your career. To support this, we offer:
Ongoing incentive programs and recognition Ongoing learning and
development opportunities Supportive team members and management
Uniform provided Build a career with O'Brien Apply now! As part of
Belron, the world's leading glass specialists operating in 35
countries, O'Brien put our customer at the heart of everything that
we do. We serve more than 300,000 Customers each year, 24 hours a
day, 7 days a week, 365 days a year. We are a highly successful
business, and we need talented people like you to keep us strong.
We strive to create a work experience where you can be yourself,
achieve great things and feel inspired. A workplace where you can
be your best you. OBrien is an equal opportunity employer. We
celebrate diversity and are committed to create an inclusive
environment for all employees. Our goal is to be a diverse
workforce that is representative of the communities we serve. If
you dont quite meet all of the criteria, but feel like you could
make a difference at OBrien, get in touch.
Apply now